EMERGENCY PLAN OF ACTION!
If you have an emergency outside of office hours on weekends or 5pm – 9am on weekdays then please call 07725 002456
You will need to leave a message with your name and address, telephone number and the reason for your call. You will be called back by a property manager with a course of action for your issue.
Please note our emergency line is managed out of hours, on a rota basis, by the Crystalight property managers on their leisure time. It is not a monitored 24 hour call centre.
Crystalight Ltd is open Monday to Friday from 9.00am – 5.00pm. We are closed on weekends and bank holidays.
In the event of an emergency outside office hours, you should contact our Emergency number.
If the problem is not an emergency you must wait and contact your office manager during office hours
Please be aware that an Emergency is classed as a situation which is sudden and dangerous, an impending situation that may cause injury, loss of life or severe damage to the property. An inconvenience – such as your washing machine not working or a boiler breakdown – is NOT regarded as an emergency. If you contact our Emergency phone and it is not considered to be an emergency, you will be fined £50 and may be responsible for paying the bill and will be charged accordingly
For the avoidance of any doubt please note the difference between an emergency and an inconvenience.
Listed below is information on items that are emergency situation and steps you can take before you decide to call:
Break In & Damage to Glass Contact the Police and report the break in.
The Police will give to you a Police Report number – you must report this to your Property Manager the next working day.
Hot Water System Stops Working.
If it is a gas hot water system, check that the pilot light is on and follow the manufacturers test guidelines.
Electrical Problem.
If the main fuse box has tripped. Unplug each portable appliance and reset the trip at the fuse box. Then one by one plug back in each appliance until you find the one that trips the circuit. If you cannot isolate what is tripping the fuse board call the emergency telephone number.
Water Leaks.
Turn off the water at the stopcock. Usually situated under the sink. If you have no water at all check the website of your water provider to check that the issue is not being experienced by the whole area before calling the emergency line.
Power Lines Fallen Down.
0800 31 63 105 or 105 – free to call from a landline or a mobile phone. Please treat electricity cables as live, stay away.
Lost Keys or Keys Locked Inside House.
You may contact a locksmith directly; however the tenant is responsible for payment of the account. Do not try to contact your Property Manager out of business hours if you have locked yourself out of your property, or if you have lost keys as they are not able to drive back to the office out of hours to get keys for you.
If you smell gas turn off your gas at the mains and call 0800 111 999